Refund policy

Withdrawal from the Contract (Returns)

We offer a 14-day return period, which means you may request a return within 14 days of receiving your item.

An item is eligible for return only if it is in the same condition as when you received it, unworn or unused, with all tags attached and in its original packaging. You will also need the receipt or proof of purchase.

If you would like to start a return, please contact us at info@drezz-up.com. If your return request is accepted, we will send you instructions on how and where to send the package. Please also include the completed form below. Items sent back to us without first requesting a return will not be accepted.

Please send returns to the following address:
Jindřich Mirga, Karla Marxe 725/12, 434 01 Most, Czech Republic.

Warranty

All products are covered by a 24-month legal warranty for manufacturing defects in accordance with EU consumer law.
This warranty covers defects in materials or workmanship that are not caused by normal wear and tear, improper handling, or accidental damage.

If you discover a defect, please contact us at info@drezz-up.com with photos of the issue.
Complaints will be processed according to our Refund & Return Policy.

If you have any questions about returns, feel free to contact us at info@drezz-up.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (food, flowers, plants, etc.), custom or personalized products, and personal care items (cosmetics, hygiene products, etc.). We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you have questions about the return eligibility of a specific item, please contact us.

Unfortunately, we do not accept returns of gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is approved, you can place a new order.

14-Day Cooling-Off Period in Europe and the USA

If your order is delivered within Europe or the USA, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, the item must be in the same condition as received — unworn, unused, with tags attached and in the original packaging — and you must provide a receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be issued within 10 business days via your original payment method.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 days have passed since your return was approved, please contact us at info@drezz-up.com.

Product Complaints (Warranty Claims)

We are sorry if there is an issue with the product you received. Below you will find the steps to resolve a complaint easily.

How to File a Complaint

If the item is defective, please contact us as soon as possible at info@drezz-up.com and send us the completed complaint form below.
Please include:

  • Order number

  • Description of the defect

  • A photo of the defective or damaged item

We will contact you with the next steps as soon as possible.

Address for Sending Complaints

Please do not send the item back without prior agreement — this speeds up the complaint process.
If the item needs to be returned, please send it to:
Jindřich Mirga, Karla Marxe 725/12, 434 01 Most, Czech Republic

Complaint Processing Time

Complaints are processed within 30 days of submission. We will inform you of the outcome by e-mail.

Resolution Options

If the complaint is approved, we will offer you one of the following:

  • Repair of the item

  • Replacement with a new item

  • Refund (including shipping costs)

When a Complaint Cannot Be Accepted

A complaint cannot be accepted in cases of:

  • Standard wear and tear caused by regular use

  • Mechanical damage

  • Damage caused by improper handling or maintenance contrary to guidelines

MODEL FORM FOR WITHDRAWAL FROM THE PURCHASE CONTRACT

Recipient (seller):
Jindřich Mirga
Karla Marxe 725/12
434 01 Most
Czech Republic
Company ID: 23956411
E-mail: info@drezz-up.com

I hereby notify you that I am withdrawing from the purchase contract:

Order/Invoice number: ____________
Order date / Date received: ____________
Returned item(s) (name, size, quantity): ______________________

Reason for return (optional): ______________________

I request a refund:
[ ] to bank account: ______________________
[ ] other (specify): ______________________

Name and surname: ______________________
Address: ____________________________________________
E-mail / Phone: ___________________________________

Date: ____________
Signature (if sending a paper copy): ____________

COMPLAINT FORM

Recipient (seller):
Jindřich Mirga
Karla Marxe 725/12
434 01 Most
Czech Republic
Company ID: 23956411
E-mail: info@drezz-up.com

Purchase Details

Order number / Invoice number: ______________________
Purchase date: ______________
Date received: ______________
Complained item(s) (name, size, quantity): _______________________________

Description of Defect

(What is wrong, when the defect appears):

Preferred Resolution (please select)

[ ] Repair
[ ] Replacement
[ ] Partial refund
[ ] Withdrawal from the contract (full refund)

Customer Contact Details

Name and surname: ____________________________
Address: _____________________________________
E-mail: __________________
Phone: __________

Bank account for refund (if applicable): ________________________________

Attachments (recommended)

[ ] Proof of purchase
[ ] Photo(s) of defect
[ ] Other: __________________

Complaints are processed within 30 days (unless otherwise agreed).

Please send the form to info@drezz-up.com or include it with the returned item at:
Jindřich Mirga, Karla Marxe 725/12, 434 01 Most, Czech Republic

Please pack the item securely to prevent further damage and include a copy of the proof of purchase.