Shipping policy
Shipping Policy
1. Shipping availability
DREZZ-UP ships to supported destinations shown during checkout.
Available shipping methods and charges depend on the delivery address, products and order combination. If no shipping option is available, the order cannot be completed for that destination and order combination.
We do not offer unrestricted worldwide delivery or free worldwide shipping.
2. Free shipping
A free-shipping option is currently available for all products in our active range to the destinations below, with no minimum order value.
European Union
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
United States
The United States, including Alaska and Hawaii.
Additional countries and territories
Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Kazakhstan, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, Russia, San Marino, Serbia, Switzerland, Türkiye, Ukraine, the United Kingdom and Vatican City.
Free-shipping coverage also includes Åland Islands, Faroe Islands, Gibraltar, Guernsey, Isle of Man, Jersey, and Svalbard and Jan Mayen.
Delivery remains subject to service availability for the particular address. Temporary carrier or destination restrictions may affect individual shipments. If an accepted order cannot be delivered, we will contact you and provide the remedy required by applicable law.
3. Other destinations and shipping charges
Shipping to other supported destinations, including Canada, Australia and New Zealand, is charged at checkout.
Charges may vary by destination, products and the shipping weight recorded for the order. Available rates are shown before you place your order.
Some order combinations may fall outside the available shipping-rate conditions. Contact us if no delivery option appears; availability cannot be guaranteed until a suitable shipping option is available.
4. Production and delivery estimates
DREZZ-UP products are made to order and fulfilled through Printify.
Production and delivery times may vary depending on the product, fulfilment location, carrier, destination and operating conditions. Production and transport are separate stages.
Any estimate presented during ordering is indicative and is not a guaranteed delivery date unless we expressly agree to a guaranteed date.
We do not guarantee that every item is produced in your country or dispatched from the geographically nearest facility.
This information does not exclude or limit mandatory rights relating to delayed, failed or non-conforming delivery. If your order is delayed, contact us so we can investigate and provide the applicable remedy.
5. Separate parcels and tracking
Items from one order may be produced or dispatched separately and arrive on different days.
Where tracking is available, we provide the details with the shipping notification. Tracking information may take time to update after dispatch.
6. Customs and import charges
Free shipping covers the delivery charge. It does not mean that every customs duty, import tax, customs-clearance charge or similar charge is included.
If such charges apply and are not collected by DREZZ-UP during checkout, they may be payable by the recipient where permitted by applicable law.
Any charge collected by DREZZ-UP will be appropriately displayed before you place the order. We do not promise that all import charges are included or automatically collected at checkout.
7. Address accuracy and delivery problems
Check your delivery address before placing the order. If you notice an error, contact us promptly. An address change may not be possible once fulfilment has progressed.
If a parcel is delayed, appears lost, arrives damaged or is marked as delivered but cannot be located, contact info@drezz-up.com with your purchase reference.
DREZZ-UP handles the matter as your seller. You do not have to pursue Printify, the printer or the carrier yourself.
For EU consumer orders using a carrier offered by us, the risk of loss or damage generally remains with us until you or your nominated recipient, other than the carrier, take physical possession. Handing a parcel to the carrier does not by itself transfer all delivery risk to you.
8. Refused or uncollected parcels
Please provide a reasonable opportunity for delivery or collection. If you wish to withdraw from the purchase, notify us clearly; refusal or non-collection alone is not a clear withdrawal notice.
Where a parcel is unjustifiably refused or left uncollected after a proper delivery or collection opportunity, DREZZ-UP may seek reimbursement or deduct only actual, reasonable and demonstrable costs caused by that failure, where legally permitted and subject to applicable withdrawal and refund rules.
No automatic penalty applies. Any claimed costs will be explained.
You are not responsible under this clause where non-delivery results from DREZZ-UP, the carrier, an incorrect seller-side shipment or another circumstance for which you are not responsible.
9. Returns and complaints
See our Return & Refund Policy:
https://drezz-up.com/policies/refund-policy
Returns must be sent to the DREZZ-UP address below, following our return instructions. Do not automatically use a Printify address or the address on the original shipping label.
10. Contact and return address
Jindřich Mirga, trading as DREZZ-UP
Business identification number (IČO): 23956411
Registered in the Czech Trade Licensing Register (Živnostenský rejstřík).
Competent trade licensing authority:
Magistrát města Mostu (Most City Magistrate).
Business, return and complaint address:
Karla Marxe 725/12
434 01 Most
Czech Republic
Email: info@drezz-up.com
Telephone: +420 737 011 017